Recommendations for auric bank

New Essays admin Auric Bank is a modern British bank that cares about its clients. Business at Auric Bank is invariably reviewed in order to supply clients with first-class service at competitory monetary values. The aim of this concern study is to size up different solutions to the two issues Auric Bank is presently confronting. As a portion of the major reorganisation a expression has to be taken at the cost of client service since Auric Bank generated a loss of about?

Recommendations for auric bank

The task of this business report is to review different options on how to improve the quality of customer services at Auric Bank while still following the policy of cost-cutting in order to meet the investors needs.

It comments on the different options concerning the location of the call centres, which on the one hand set the benchmark regarding customer satisfaction and loyalty and on the other hand cost cuts.

Business at Auric Bank is constantly reviewed in order to Recommendations for auric bank customers with excellent service at competitive prices. As part of the major reorganization a look has to be taken at the cost of customer services since AB has generated a loss of approximately 1.

Customers believe AB is charging too much for its services. AB has no longer the image of a caring bank which is close to its customers and understands their needs. The bank needs to reduce costs to boost its profits and share price. In a joint resolution of the executive board the Department of Sales and Services has been instructed to review different options to win back the customer loyalty yet pursuing the goal of cost reductions.

The team has come to the conclusion that four different options concerning the location of our three call centres located in the South of England with their 2, employees have to be taken into consideration.

The call centres could be kept in-house. The call centres could be outsourced to a Company based in South Africa. The call centres could be outsourced to a Company based in Scotland.

The call centres could be outsourced to a Company based in India.

Name: Vivian NRP: Topic: Business Report-Auric Bank Case Study Executive Summary Auric Bank has lost pounds billions in the previous year due to an invest in unprofitable areas of business. The effect of that loss is that Auric Bank has to reduce costs to boost the profit. View Notes - contoh kasus auric bank from MARKETING 13 at Universitas Indonesia. Name: Vivian NRP: Topic: Business Report-Auric Bank Case . BUSINESS REPORT - JAN BUSINESS REVIEW CUSTOMER SERVICES Review on possible options with recommendations to the Board of Management on costcutting and efficiency enhancements by reviewing call-centre options for Auric Bank BUSINESS REPORT BUSINESS REVIEW CUSTOMER SERVICES Executive summary: The task of this business report is to review .

One possible solution to opt for is keeping the call centres in the present locations but try and reduce costs by y y y using more part-time employees, reducing the hours of business of the centres and increasing the targets for the number of calls handled per hour.

The estimated costs of running the centres for the next five years amount to a total of 16 million. The estimated savings by the changes introduced above would be 3 million which totals the actual costs to 13 million.

What militates for this option is the present staff in the call centres: Another option would be outsourcing the call centres to the South African company Resource Plc. This would mean using the Cape Town firm as location for and operator of the centres. The estimated costs of running the centres with Resource Plc as a contractor for the next five years amount to a total of 8 million.

What has to be taken into account for this option is the fact that Resource Plc offers good value for money. It is to be expected that they will manage the call centres most efficiently. The staff will be trained to sell the Banks new products and services at much lower costs than the British centres and is sure to act extremely professional.

The staff have telephone voice training and speak English as their mother tongue. A third possible solution could be outsourcing the call centres to the Scottish-based company Orion Plc. Pros for this firm are that y y y it is an aspiring start-up with young and eager managers it has several contracts with big companies already it is experienced in running call centres.

The estimated costs of running the centres with Orion Plc as a contractor for the next five years amount to a total of 10 million.

STEP 7: VRIO Analysis of Recommendations For Auric Bank:

Arguments for this option are that the costs of the contract are reasonable, there are many skilled workers in the area which would make good public relations for Auric Bank by creating new jobs for them.

Last but not least data protection would not be an issue with that firm.

Recommendations for auric bank

This would mean y y y y relying on a fast growing company that has contracts with several large US companies that has no problems hiring staff and operates at low costs. The estimated costs of running the centres with Orion Plc as a contractor for the next five years amount to a total of 5.

Recommendations For Auric Bank Case Study Solution and Analysis of Harvard Case Studies

What has to be taken into account for this option is that many American firms have successfully been cutting costs by outsourcing services to India. Indian employees are highly skilled hence they are mostly university graduates.

Recommendations for auric bank

The Indian management guarantees the maintenance of a fast and efficient service and the costs of the contract are very low for India is a low-wage country. Taking all the pros and cons into account the following can be said: What speaks against relocating the call centres is that the unions might rebel against the move and cause trouble.

Reducing the hours of business at the English location does at the first sight not seem a very good idea either, since the unions might object to it as well as the customers.

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The quality of service could possibly not keep its high standards and there might occur an issue with data protection. Otherwise keeping the call centres in Britain is very costly and is opposed to the issue of cost cutting. Taking everything into consideration we have come to the conclusion that call centres should be moved abroad.BUSINESS REPORT - JAN BUSINESS REVIEW CUSTOMER SERVICES Review on possible options with recommendations to the Board of Management on costcutting and efficiency enhancements by reviewing call-centre options for Auric Bank BUSINESS REPORT BUSINESS REVIEW CUSTOMER SERVICES Executive summary: The task of this business report is to review .

RECOMMENDATIONS FOR AURIC BANK Recommendations for Relocating Call Centers of Auric Bank Donikian Mark SolBridge International School of Business TABLE OF CONTENTS Introduction 3 Problem solutions 4 Recommendations 6 INTRODUCTION Auric Bank is a modern British bank that cares about its customers.

Business at Auric Bank is constantly. Auric Bank is a modern British bank that cares about its customers. Business at Auric Bank is constantly reviewed in order to provide customers with excellent service at competitive prices.

The objective of this business report is to scrutinize different solutions to the two issues Auric Bank . STEP Recommendations For Recommendations For Auric Bank Case Study (Solution): There should be only one recommendation to enhance the company’s operations and its growth or solving its problems.

The decision that is being taken should be justified and viable for solving the problems.

BusEngl Case Study Auric Bank Report - [DOCX Document]

Recommendations for Auric Bank RECOMMENDATIONS FOR AURIC BANK Recommendations for Relocating Call Centers of Auric Bank Donikian Mark SolBridge International School of Business TABLE OF CONTENTS Introduction 3 Problem solutions 4 Recommendations 6 INTRODUCTION Auric Bank is a modern British bank that cares about its customers.

Auric Bank- case study study guide by katlangner includes 9 questions covering vocabulary, terms and more. Quizlet flashcards, activities and games help you improve your grades.

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